Shipping & Returns
Shipping costs and delivery times in Spain:
*Customs expenses or other extraordinary fees are borne by the customer. Shipping costs include transportation and customs clearance at origin. Customs expenses at destination or other taxes or duties are not included; The recipient will be responsible for all import expenses and taxes that are generated at the customs office of destination, in order to receive the merchandise.
It is important that you bear in mind that the delivery time could be altered during sales periods and other indicated dates, such as Black Friday or Christmas, or due to procedures outside of Playtomic such as customs clearance, where appropriate.
International shipping costs and delivery times*:
Portugal:
- Express shipping:
- Free shipping on orders over €100. The delivery time is 24-48 working hours.
- In orders less than €100, the shipping cost is €4.90 and the delivery time is 24-48 working hours.
Europe I: Germany, Belgium, France, Italy and the Netherlands.
- Standard shipping:
- Free shipping on orders over €150. The delivery time is 4 to 5 working days.
- In purchases less than €150, the shipping cost is €9.90. The delivery time is 4 to 5 working days.
Europe II: Austria, Bulgaria, Cyprus, Denmark, Slovakia, Estonia, Finland, Greece, Hungary , Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Czech Republic, Romania and Sweden.
- Standard shipping:
- Free shipping on orders over €150.
- For orders under €150, the shipping cost is €11.90 and the delivery time is 5 to 7 working days.
- Express shipping: the shipping cost is €18.50 and the delivery time is 24-48 working hours.
Europe III: Norway and Switzerland.
- Express shipping: the shipping cost is €17.90 and the delivery time is 4 to 5 working days.
Europe IV: Albania, Bosnia and Herzegovina, Croatia, Gibraltar, Vatican City, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Serbia, Slovenia, Turkey, Ukraine, Armenia, Andorra and the United Kingdom.
- Standard shipping: the shipping cost is €30.
Other countries: Argentina, Belarus, Bolivia, Brazil, Canada, Caribbean Netherlands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Iceland, Jamaica, Martinique, Mexico, Montserrat, Morocco, Nicaragua, Panama, Paraguay, Peru, San Marino, Suriname, United Arab Emirates, United States, Uruguay, Venezuela, Georgia, Greenland, Guadeloupe, Guernsey, Isle of Man, Åland Islands, Faroe Islands, Jersey, Kosovo, Mayotte, Réunion, Svalbard and Jan Mayen and Australia.
- Standard shipping: the shipping cost is €40.
*Customs charges eros or other extraordinary fees are borne by the client.
RETURNS
If you want to return an item, you have 30 calendar days from the delivery date of your order.
SPAIN: Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla.
Returns are free. The refund will be made in the same payment method used to place the order and you will receive it within a period of 14 calendar days after receipt of the items in our warehouses.
INTERNATIONAL: Portugal, Germany, Belgium, France, Italy and the Netherlands.
Returns will cost €5.90. The refund will be made in the same payment method used to place the order and you will receive it within a period of 14 calendar days after receipt of the items in our warehouses.
Remember that, in order to make a return, the product must be in perfect condition and with all its labels, documentation and original accessories that came with it. We will not accept returns of products with signs of use, tags removed, torn or tampered with. For hygiene reasons, the socks must be returned sealed, otherwise we will not be able to process your return.
Playtomic Apparel reserves the right to refuse communicated returns or sent after the deadline or garments that are not in the same conditions in which they were received.