Shopping at Playtomic Apparel is very simple:
1. When you have all the items you want to buy added to your cart, go to the top corner of the screen and click on the cart icon to continue with the checkout process.
2. Next, you have two options:
- Sign in, if you already have an account created with us.
- Buy as a guest.
We recommend you register so you have your details saved to save time on your next order.
4. Once you have entered your details, check that they are correct and click Continue to Shipping.
5. Choose your shipping method and make sure the shipping address above is complete. Click Continue to checkout.
6. Select a payment method: Visa, Visa Electron, Mastercard, American Express, Paypal, Apple Pay or Google Pay. Your bank may ask you to validate the transaction for security reasons. If this is the case, follow the steps outlined by your bank to accept the purchase.
7. Once the payment is confirmed, your order will be registered and you will receive a confirmation email with all the details.
8. Within 2-3 working days, you will receive your order at the indicated address.
9. And now you just have to book a court from the Playtomic App and... go play in your new outfit!
If you have a discount code you can redeem it on your order confirmation page by following these steps:
1. Enter your code as it appears in your email or on our website, without spaces. We recommend you copy and paste it directly into the "Discount code" field.
2. Once you have entered the code, select “Apply coupon” to redeem it.
3. Once applied, you will see the total of your basket with your discount already applied.
We remind you that promotional codes are not cumulative with each other and cannot be used in conjunction with certain promotional activities and collections. Each code is for one use only.
If you want to search directly on our website for a product, category or blog article, you can use our search engine. You just have to click on the magnifying glass and write in the space what you are looking for. If you can't find what you're looking for, write to email@example.com and we'll we will help in whatever you need.
In each product sheet you will find information on the composition of the garment and its care.
Most of our garments have premium finishes, such as the embroidered logo, in relief, inserted PVC patches, among others. That is why we recommend you wash them inside out, so that these details are kept in perfect condition and, furthermore, they do not damage other garments during washing.
Shipping and returns
Shipping costs and delivery times in Spain:
PENINSULA: free shipping on orders over €100; In smaller purchases the shipping cost is €4.90. The delivery time is 24-48 business hours.
BALEARIC ISLANDS: free shipping on orders over €100; In smaller purchases the shipping cost is €6.50. The delivery time is 24-48 working hours.
CANARY ISLANDS, CEUTA AND MELILLA: free shipping on orders over €120; In smaller purchases the shipping cost is €19*. The delivery time is 2 to 5 business days.
*Customs expenses or other extraordinary fees are borne by the customer. Shipping costs include transportation and customs clearance at origin. Customs expenses at destination or other taxes or duties are not included; The recipient will be responsible for all import expenses and taxes that are generated at the customs office of destination, in order to receive the merchandise.
It is important that you bear in mind that the delivery time could be altered during sales periods and other indicated dates, such as Black Friday or Christmas, or due to procedures outside of Playtomic such as customs clearance, where appropriate. .
International shipping costs and delivery times*:
- Free shipping on orders over €100. The delivery time is from 2 to 7 working days.
- In orders less than €100, the shipping cost is €4.90 and the delivery time is 2 to 7 working days.
EUROPE I: Germany, Belgium, France, Italy and the Netherlands.
- Free shipping on orders over €150. The delivery time is 4 to 5 working days.
- In purchases less than €150, the shipping cost is €9.90. The delivery time is 4 to 5 working days.
EUROPE II: Austria, Bulgaria, Cyprus, Denmark, Slovakia, Estonia, Finland, Greece, Hungary , Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Czech Republic, Romania and Sweden.
- Free Shipping For orders over €150.
- For orders under €150, the shipping cost is €11.90 and the delivery time is 5 to 7 working days.
Express shipping: the shipping cost is €18.50 and the delivery time is 24-48 working hours.
EUROPE III : Norway and Switzerland.
Express shipping: the shipping cost is €17.90 and the delivery time is 4 to 5 working days.
EUROPE IV: Albania, Bosnia and Herzegovina, Croatia, Gibraltar, Vatican City, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Serbia, Slovenia, Turkey, Ukraine, Armenia, Andorra, and the United Kingdom.< p>Standard shipping: the shipping cost is €30.
REST OF THE WORLD: Argentina, Belarus, Bolivia, Brazil, Canada, Caribbean Netherlands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Iceland, Jamaica, Martinique, Mexico, Montserrat, Morocco, Nicaragua, Panama, Paraguay, Peru, San Marino, Suriname, United Arab Emirates, United States, Uruguay, Venezuela, Georgia, Greenland, Guadeloupe, Guernsey, Isle of Man, Åland Islands, Faroe Islands, Jersey, Kosovo, Mayotte, Réunion, Svalbard and Jan Mayen and Australia.
Standard shipping: the shipping cost is €40.
*Customs charges eros or other extraordinary fees are borne by the client.
If you want to return an item, you have 30 calendar days from the delivery date of your order.
SPAIN: Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla.
Returns are free. The refund will be made in the same payment method used to place the order and you will receive it within a period of 14 calendar days after receipt of the items in our warehouses.
INTERNATIONAL: Portugal, Germany, Belgium, France, Italy and the Netherlands.
Returns will cost €5.90. The refund will be made in the same
payment method used to place the order and you will receive it within a period
of 14 calendar days after receipt of the items in our warehouses.
Remember that, in order to make a return, the product must be
in perfect condition and with all its labels, documentation and original accessories
that came with it. We will not accept returns of
products with signs of use, tags removed, torn or tampered with. For hygiene reasons, the socks
must be returned sealed, otherwise we will not be able to process your
Playtomic Apparel reserves the right to refuse communicated returns
or sent after the deadline or garments that are not in the same
conditions in which they were received.
To return a product, you must contact PLAYTOMIC by sending an email to firstname.lastname@example.org, or a letter addressed to the PLAYTOMIC offices in Madrid, indicating in the subject “Return + order number”. In this email you must tell us your name, the order number, the items you want to return and the address where you want the return to be collected. This service is free.
Once you have received said communication, and your request has been accepted, you will have to follow the following steps:
1. Carefully put the items you want to return in their original box or bag. If you don't have the original box or bag you can use a similar one. Make sure that the products are well packed and that you have included the invoice for your order.
2. Within 24-48 hours a courier will go to the address you previously indicated to pick up your package. They will also be in charge of placing the label on the package.
3. You will receive a confirmation email when we receive the return in our warehouses.
4. After reviewing the status of the items, you will receive the refund within approximately 14 calendar days.
Home pick-ups are free for Spain (peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla). In Portugal, Germany, Belgium, France, Italy and the Netherlands they will have a cost of €5.90.
If you want to make a return and your country does not appear in the list above, please send us a email email@example.com.
At the moment we do not accept changes. But if you have bought a product and it is not your size, you can make a return and then a new order.
Remember that you have a period of 30 calendar days from the receipt of your request.
We recommend you to use the original packaging, but if you do not have the original box or bag for your order, you can use a similar one.
You just have to make sure that the items are well packed and protected.< /p>
Yes. You just have to include the invoice for each item to identify the
If the amount received does not correspond to the refund, contact us and we will resolve it as soon as possible. You can send us an email to firstname.lastname@example.org telling us what happened and with the following information:
· Order number
· Date of the order
· Items you have returned
· Proof of refund
We have the following payment methods:
You can write us an email to this address email@example.com or fill out the form on the contact page.
We will be happy to answer your questions and help you with whatever you need.